Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

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Refund requirements

The following criteria must be met to qualify for a refund:

• Service malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

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Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to info@fosatravel.com or write a letter to IIK 26 Andravoahangy Ambony Antananarivo, Madagascar

This document was last updated on November 3, 2019